4 ms·

Any tips on the best way to discern the truth?

• gwbas1c 5y ago
  Ask the complainer to show some documentation. Examples: If the underperformer is a developer, the complainer should be able to pull up examples of bad pull requests. Another way would be for the manager and complainer to plan to look at the next pull request together; or for the team to suddenly decide to pick a few pull requests to review in meetings. If the underperformer was a support person, the complainer should be able to show emails, tickets, ect, where mistakes are made. --- Do you have reasonable documented processes, and train newcomers in these? (IE, information to collect when interacting with customers, coding style guides, ect.) Audit the underperformer (and a few others) to see how close they are to the processes. If they diverge, hold an open discussion with the team (all stakeholders) about how reasonable the processes are. Assuming they are all reasonable, now you have your evidence.