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For Google Workspace (previously called GSuite), you do get support. Anecdotal but I recently used their live chat and the person was very helpful and helped me

For Google Workspace (previously called GSuite), you do get support. Anecdotal but I recently used their live chat and the person was very helpful and helped me figure out a weird issue with a lot of patience. I would say it was a pleasant experience but this was the only time I needed them so far so you never know :)

runnerup 5y ago
I've also reached reasonable-quality support due to being a paid consumer of GoogleOne, which includes phone support for most (all?) google consumer products.
- fer 5y ago
  I even had them call me within an hour of opening a ticket.