iPhone user, not a developer - it's my understanding the review process and support are, generally, with humans. To the point that some app developers have run

iPhone user, not a developer - it's my understanding the review process and support are, generally, with humans. To the point that some app developers have run into human mistakes rather than automation mistakes. Apple is nowhere close to perfect, though. They probably have even more problems with control over the app store and what you can put on it. To make it worse, unlike android, sideloading is not only not supported, it can be a violation of terms. I saw the comments about developing for iOS instead and shook my head, to be honest. It's just as difficult to deal with, possibly even more frustrating when you make a simple app update and it gets rejected because something that was already in the app now violates app store policies, or you do something with your app that <big company> does, but you're not allowed to. And their explanations can be just as useless. But, at least you can get support. Which is why I switched to Apple for many of my devices and services. Probably the main exception is I don't use macOS devices (macbooks, etc).