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You can ask Apple people to escalate to second tier support and beyond that if warranted they will even pull in engineering (not to talk to you directly but to
by natch 5y ago
You can ask Apple people to escalate to second tier support and beyond that if warranted they will even pull in engineering (not to talk to you directly but to resolve the issues behind the scenes). And with Apple you are talking to humans who also happen to be good communicators in my experience.
If you’re having trouble with Apple, it’s probably you.
- izacus 5y agoThat escalation only happens with a chosen few companies (which I've been part of as well, but please understand, this is not the usual experience for most). This experience is also available with Google - "you just need to know someone" or be a company they care about right now.
- natch 5y agoThat escalation has happened with me as an individual developer so it’s not at all only for a few chosen companies.