Car repair shop used to treat customers like shit and hold them hostage. It ended up with the government stepping in and requiring them to adhere to a certain p

Car repair shop used to treat customers like shit and hold them hostage. It ended up with the government stepping in and requiring them to adhere to a certain protocols (like showing parts changed). I think that Google has done enough damage. Government has to step in and smack hard in a teeth with a heavy fine and a requirement to introduce notices before doing any action (especially where money are involved) and mandatory appeal process with the human involved and obligation to answer direct questions (like giving detailed reason).