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We had a fun merry go round with Apples humans just copy-pasting policy answers and refusing to actually understand the issue as well. They're not quite as bad
by izacus 5y ago
We had a fun merry go round with Apples humans just copy-pasting policy answers and refusing to actually understand the issue as well.
They're not quite as bad as Google in this respect, but tying Apple chain over your neck for slightly less abusive system is a pretty Stockholm syndrome thing to do as well.
You can't fix this by paying corporations more money.
- natch 5y agoYou can ask Apple people to escalate to second tier support and beyond that if warranted they will even pull in engineering (not to talk to you directly but to resolve the issues behind the scenes). And with Apple you are talking to humans who also happen to be good communicators in my experience. If you’re having trouble with Apple, it’s probably you.
- izacus 5y agoThat escalation only happens with a chosen few companies (which I've been part of as well, but please understand, this is not the usual experience for most). This experience is also available with Google - "you just need to know someone" or be a company they care about right now.
- natch 5y agoThat escalation has happened with me as an individual developer so it’s not at all only for a few chosen companies.