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One of the comments on Reddit states that: > Develop for iOS. Apple has humans who answer phones and create support tickets and escalate issues and follow up a

One of the comments on Reddit states that: > Develop for iOS. Apple has humans who answer phones and create support tickets and escalate issues and follow up and respond. Is this true? Because if it is, my next phone will be an iPhone and I will completely move into the Apple ecosystem and develop for publishing in the App Store instead of Google Play Store. Even though I don't do anything bad, these kind of news do have me absolutely scared that it's simply not worth it. It's beyond ridiculous how Google is treating developers. At least be precise in the cause of the termination, explain exactly what has happened.

izacus 5y ago
We had a fun merry go round with Apples humans just copy-pasting policy answers and refusing to actually understand the issue as well. They're not quite as bad as Google in this respect, but tying Apple chain over your neck for slightly less abusive system is a pretty Stockholm syndrome thing to do as well. You can't fix this by paying corporations more money.
- natch 5y ago
  You can ask Apple people to escalate to second tier support and beyond that if warranted they will even pull in engineering (not to talk to you directly but to resolve the issues behind the scenes). And with Apple you are talking to humans who also happen to be good communicators in my experience. If you’re having trouble with Apple, it’s probably you.
  - izacus 5y ago
    That escalation only happens with a chosen few companies (which I've been part of as well, but please understand, this is not the usual experience for most). This experience is also available with Google - "you just need to know someone" or be a company they care about right now.
    - natch 5y ago
      That escalation has happened with me as an individual developer so it’s not at all only for a few chosen companies.
kayodelycaon 5y ago
Apple does have human review. It's come up many times on HN during discussions of stupid rules. We see few posts about Apple banning people with zero recourse and never reversing or reviewing the decision. Given how many people here are critical of Apple, the low volume of posts is extremely telling. Google is on the front page regularly for this behavior.
bedast 5y ago
iPhone user, not a developer - it's my understanding the review process and support are, generally, with humans. To the point that some app developers have run into human mistakes rather than automation mistakes. Apple is nowhere close to perfect, though. They probably have even more problems with control over the app store and what you can put on it. To make it worse, unlike android, sideloading is not only not supported, it can be a violation of terms. I saw the comments about developing for iOS instead and shook my head, to be honest. It's just as difficult to deal with, possibly even more frustrating when you make a simple app update and it gets rejected because something that was already in the app now violates app store policies, or you do something with your app that <big company> does, but you're not allowed to. And their explanations can be just as useless. But, at least you can get support. Which is why I switched to Apple for many of my devices and services. Probably the main exception is I don't use macOS devices (macbooks, etc).

izacus 5y ago

We had a fun merry go round with Apples humans just copy-pasting policy answers and refusing to actually understand the issue as well. They're not quite as bad as Google in this respect, but tying Apple chain over your neck for slightly less abusive system is a pretty Stockholm syndrome thing to do as well. You can't fix this by paying corporations more money.

natch 5y ago
You can ask Apple people to escalate to second tier support and beyond that if warranted they will even pull in engineering (not to talk to you directly but to resolve the issues behind the scenes). And with Apple you are talking to humans who also happen to be good communicators in my experience. If you’re having trouble with Apple, it’s probably you.
- izacus 5y ago
  That escalation only happens with a chosen few companies (which I've been part of as well, but please understand, this is not the usual experience for most). This experience is also available with Google - "you just need to know someone" or be a company they care about right now.
  - natch 5y ago
    That escalation has happened with me as an individual developer so it’s not at all only for a few chosen companies.

kayodelycaon 5y ago

Apple does have human review. It's come up many times on HN during discussions of stupid rules. We see few posts about Apple banning people with zero recourse and never reversing or reviewing the decision. Given how many people here are critical of Apple, the low volume of posts is extremely telling. Google is on the front page regularly for this behavior.

bedast 5y ago

iPhone user, not a developer - it's my understanding the review process and support are, generally, with humans. To the point that some app developers have run into human mistakes rather than automation mistakes. Apple is nowhere close to perfect, though. They probably have even more problems with control over the app store and what you can put on it. To make it worse, unlike android, sideloading is not only not supported, it can be a violation of terms. I saw the comments about developing for iOS instead and shook my head, to be honest. It's just as difficult to deal with, possibly even more frustrating when you make a simple app update and it gets rejected because something that was already in the app now violates app store policies, or you do something with your app that <big company> does, but you're not allowed to. And their explanations can be just as useless. But, at least you can get support. Which is why I switched to Apple for many of my devices and services. Probably the main exception is I don't use macOS devices (macbooks, etc).