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Hi Hacker News, Alon from Switchboard here! We’re really excited to share what we’re working on at Switchboard — a platform to help teams develop tailored onb
by alonmower 5y ago
Hi Hacker News,
Alon from Switchboard here!
We’re really excited to share what we’re working on at Switchboard — a platform to help teams develop tailored onboarding, feature engagement, and upsell experiences that activate and engage their users. Think of Switchboard as a layer beneath your interface — a platform to define the underlying flow logic that powers your product’s UI components.
We’ve spoken to over two hundred people building these types of experiences and have heard a consistent set of problems:
- The experiences are complex and it's hard to develop the logic and timing
- Ways to keep track of “who’s seen what” don’t scale
- Customer data is hard to access
- Teams lack the control to orchestrate experiences
- Non-devs don’t have visibility and can’t self-serve
We're building Switchboard to help! We're hard at work on:
- A visual flow builder that lets the whole team collaboratively define logic and content
- SDKs and APIs that plug into your UI components, make it easy to access customer data, and abstract away flow state & content
We’re still looking for a few folks willing to give early versions of what we’re building a try. My email is in my profile if you're interested!