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A dark pattern I just learned about with TurboTax, is that if you attempt to downgrade from paid to free when it is time to file (even without utilizing paid fe
by bick_nyers 5y ago
A dark pattern I just learned about with TurboTax, is that if you attempt to downgrade from paid to free when it is time to file (even without utilizing paid features), they force you to completely start over from scratch. For a lot of people, they may not even know they are in "paid mode" until it comes time to punch in the debit card.