Just for kicks, a little gedanken-experiment: Product A costs 2 bazillion, and is perfect - for a 10 year lifetime, it works perfectly and requires no support.

Just for kicks, a little gedanken-experiment: Product A costs 2 bazillion, and is perfect - for a 10 year lifetime, it works perfectly and requires no support. Zero additional cost. Product B does about the same, costs only 1 bazillion, but is rather shoddy - over a 10 year lifetime, it will require a further 3 bazillion worth of fixes, support and extra resources. That does feed a lot of families, though. Take your guess at what happens. Yeah, me neither.