Contacting the state government should be the right choice (but it may not be in practice). In many countries, every public official has the legal duty to direc

Contacting the state government should be the right choice (but it may not be in practice). In many countries, every public official has the legal duty to direct you to the relevant authority if you contact them with matters outside their duties. That's a sensible requirement, because citizens should not have to be familiar with the internal administrative structures of government agencies.