4 ms·

Sending a message in a public channel is psychologically akin to walking into a room full of people and just loudly proclaiming/demanding help. I don't think pe

by gbjw 5y ago

Sending a message in a public channel is psychologically akin to walking into a room full of people and just loudly proclaiming/demanding help. I don't think people are simply 'scared' to do it -- they just (rightly) intuit that it's somewhat strange and counterintuitive that it would be the preferred method over talking to an individual and building a rapport / friendship.

ge96 5y ago
Also if you sound dumb it's out there for the public to see.
- onion2k 5y ago
  It's the job of everyone on the team, especially leads, to reply in ways that make sure everyone knows asking a dumb question is significantly better than being blocked. I would prefer to answer dumb questions all day long than have people on my team grind to a halt for a day because they're scared of asking for help.
  - ge96 5y ago
    Yeah that is a good point, it's bad when you dump hours into something that could be figured out in a couple of minutes.
  - bhawks 5y ago
    But they're not blocked and they are asking for help. They're just doing it via DM instead of in the 'public' chat. Slack is literally telling folks: 'You are holding it wrong'. In reality their product isn't that great for q&a or knowledge sharing. Horrible search, bad notification, high noise to low signal.
    - verve_rat 5y ago
      They are blocked when the one person they DM'd ignores the message because they are busy with other stuff.
      - watwut 5y ago
        Then they can ask someone else. Or move to public thread. But quite often, they are not blocked and the person they are asking responds. And quite often, you get better and faster response when you ask a person instead of forum.
- indigodaddy 5y ago
  I got past worrying about sounding dumb a long time ago. It’s the #1 thing that people need to get over imo
onion2k 5y ago
Sending a message in a public channel is psychologically akin to walking into a room full of people and just loudly proclaiming/demanding help. Only if that room enables people to only hear shouts that include their name, where they can pause hearing shouts, where it's acceptable to ignore shouts if you're busy, and where there's someone recording the shouts in case someone has a similar problem later. In fact, in almost all the ways that matter it's entirely different to shouting in a room.

by gbjw 5y ago

ge96 5y ago

Also if you sound dumb it's out there for the public to see.

onion2k 5y ago
It's the job of everyone on the team, especially leads, to reply in ways that make sure everyone knows asking a dumb question is significantly better than being blocked. I would prefer to answer dumb questions all day long than have people on my team grind to a halt for a day because they're scared of asking for help.
- ge96 5y ago
  Yeah that is a good point, it's bad when you dump hours into something that could be figured out in a couple of minutes.
- bhawks 5y ago
  But they're not blocked and they are asking for help. They're just doing it via DM instead of in the 'public' chat. Slack is literally telling folks: 'You are holding it wrong'. In reality their product isn't that great for q&a or knowledge sharing. Horrible search, bad notification, high noise to low signal.
  - verve_rat 5y ago
    They are blocked when the one person they DM'd ignores the message because they are busy with other stuff.
    - watwut 5y ago
      Then they can ask someone else. Or move to public thread. But quite often, they are not blocked and the person they are asking responds. And quite often, you get better and faster response when you ask a person instead of forum.
indigodaddy 5y ago
I got past worrying about sounding dumb a long time ago. It’s the #1 thing that people need to get over imo

onion2k 5y ago

Sending a message in a public channel is psychologically akin to walking into a room full of people and just loudly proclaiming/demanding help. Only if that room enables people to only hear shouts that include their name, where they can pause hearing shouts, where it's acceptable to ignore shouts if you're busy, and where there's someone recording the shouts in case someone has a similar problem later. In fact, in almost all the ways that matter it's entirely different to shouting in a room.