One thing that is almost always missed in conversational interfaces is that real life conversation works because it converges (ideally) to a meeting of the mind

One thing that is almost always missed in conversational interfaces is that real life conversation works because it converges (ideally) to a meeting of the minds where both parties refine their understanding of what the other wants until they understand each other. I have not seen natural language search that does this, it's all just some shitty intent resolution on top of a list of things that can be returned. Until that is fixed, it doesn't perform better than keywords for anyone who is remotely literate. I feel like the main use case for natural language search would be a time traveler from 100 years ago. Otherwise, everyone already understands better and is not impressed. The only people I see who want chatbots are lazy executives who think it will let them fire people. I don't see a place for them at all in search.