From my read, the title doesn't seem accurate at all. >You should try and spend your time in ways that will benefit you and your employer. The title says to d

From my read, the title doesn't seem accurate at all. >You should try and spend your time in ways that will benefit you and your employer. The title says to do less work, but in reality seems you're still doing as much work but rather developing those other skills. Really just improving yourself. My 2 previous jobs were MSP. Like all MSPs, you wont control your schedule. someone else decides that you only need 30 minutes of your time to work on ticket X. It doesn't matter if that ticket requires you to drive 45 minutes away and then 45 minutes back. You will get chewed out for not completing the work in the allotted time. You will be required to do all the self-improvement on your own time and own dime. My current job though is awesome. I have been afforded the time during work to work on open source python projects that are beneficial to the team. For example, I had recommended we get solarwinds. less than a year later the solarwinds supply chain thing dropped. we dropped solarwinds. I decided screw it. I rebuilt the functionality we wanted in django. Prior to this job I didnt know python. Now I have multiple useful python projects. I can certainly confirm that this approach has been much better.