> these are support agents and they need access to customer data to do their job. In these cases, the support agents should not have the ability to open suppor

> these are support agents and they need access to customer data to do their job. In these cases, the support agents should not have the ability to open support tickets or modify the companies on them - and then you can give them superuser access to companies with currently open support tickets (preferably those they are assigned only).