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This isnt really true though. For the main use case (IM and VC), Gchat -> hangouts -> chat/meet is pretty straightforward. Heck most people probably didn't noti

• WorldMaker 5y ago
  Define "most people"? Average Android users, maybe had a clean migration? On iOS (or worse Windows) you had to seek out new apps each time and there was nothing but confusion. Both platforms, at least in the US, have more than their fair share to be considered statistically significant to "most people" and "I need to find and install some new app" is certainly much more friction than "didn't notice the migration happening". (Not to mention anecdotally, my GChat experience was through XMPP federation and was amazing while it lasted and I entirely got stranded by the "migration" to Hangouts. Everything including my contacts list was in XMPP. I know that I'm statistically insignificant to Google in that transition and statistically insignificant to "most people", but I also wasn't the only person stranded that way.)