Is there a reason a Okta needs to contract with a third party provider for support? I mean their entire business is security. Is this just penny-pinching or is

Is there a reason a Okta needs to contract with a third party provider for support? I mean their entire business is security. Is this just penny-pinching or is there a legitimate reason that a publicly traded company can't provide their own support staff? This whole thing is like an exercise in plausible deniability, corporate double-speak, blame shifting and arrogance.