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If Sitel is so bad, I wonder why Bradbury approved their use? Maybe he just feels responsible but is not willing to admit it.
by notreallyserio 5y ago
If Sitel is so bad, I wonder why Bradbury approved their use? Maybe he just feels responsible but is not willing to admit it.
- Overtonwindow 5y agoIn my humble opinion, cost. Sitel is a “lowest bidder” churn machine. It opens big call centers in low employment areas, and just churns and burns. Cubicle farms, unprofessional managers constrained by ops managers who play favorites, and fiefdoms. Why? There are only two positions at Sitel: On the phone, or off, and no one who has ever gotten off the phone wants to ever go back, so their relations between Ops and Team Managers are always strained. In a word, at Sitel crap rolls down hill and collects there until it drowns you.
- aspenmayer 5y agoHopefully the union drive at Amazon has spillover effects across the IT sector. Worker protections are badly needed.
- Msw242 5y agoNo more unions. Co-ops > unions. Unions (at least American ones) are adversarial in an unproductive way. E.g. fighting automated subway trains.
- aspenmayer 5y agoWhy not both?