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The multiple download buttons is not a dark pattern to prevent you from downloading your data, it’s just bad UX, it’s a feature you add to check a legal box and

The multiple download buttons is not a dark pattern to prevent you from downloading your data, it’s just bad UX, it’s a feature you add to check a legal box and it doesn’t get priority for usability. Probably someone just shrugged, this is good enough and moved on. They should definitely give you it all in one zip file but “Never attribute to malice that which is adequately explained by a developer rushing to get something done by making it just barely usable” (the fact I worked at AWS as a development manager has nothing to do with the above and is solely my opinion)

hamiltonians 5y ago
This is unnaceptable given how inportant user interface is the rest of the site. one click shopping
JaimeThompson 5y ago
If the developers felt rushed to make such a feature that is the fault of their management but given the history of Amazon which includes publicly facing service status boards that don't update unless senior management approve the outage it is more likely that Amazon doesn't really want people to know what they know about their users.
bryanrasmussen 5y ago
Ok well, the same thing could be said by any organization in the world regarding any dark pattern ascribed to them. As far as never ascribing, if a company is super big and rich and would find it beneficial if people give up trying to do something because of bad UX I think it's a reasonable assumption that the bad UX is an example of a dark pattern. Otherwise this helpful concept to describe actual things that companies do to tire out users and get them to relent in doing things the companies don't want done would have to disappear. TLDR: If what Amazon is doing here isn't a dark pattern, what is?
7373737373 5y ago
Even if this were the case, it'd still be customer time neglicience. This is one of the largest companies in the world
the_duke 5y ago
Is the ridiculously annoying process for ending your Prime subscription also just accidental, bad UX? It miraculously uses very similar patterns.
- mirntyfirty 5y ago
  True, and the ridiculously easy process to accidentally sign up for a subscription to each of your smallest of purchases.
  - charcircuit 5y ago
    It makes sense that Amazon would dedicate resources to making the sign up processes easier because it actually makes them more money compared to making the cancelling easier. That would be a waste of time to work on.
    - ClumsyPilot 5y ago
      Do the excuses ever end? > It makes sence that Amazon would entirely forget to provide 'cancell subscribtion' button and will keep taking your money forever'
MaxGanzII 5y ago
> it’s just bad UX "Bad" I would say means you can still achieve your task. I was presented with over sixty download links, and not being an idiot or someone to be taken for a ride, I refused to go along with it, and that means the UI is not bad but failed. What's more, it OBVIOUSLY failed. There's no way a single person at Amazon could have genuinely sat there and thought, "yes, this, THIS is it, THIS is the right way to make this page", not, that is, if their goal was the user actually getting hold of their data.

hamiltonians 5y ago

This is unnaceptable given how inportant user interface is the rest of the site. one click shopping

JaimeThompson 5y ago

If the developers felt rushed to make such a feature that is the fault of their management but given the history of Amazon which includes publicly facing service status boards that don't update unless senior management approve the outage it is more likely that Amazon doesn't really want people to know what they know about their users.

bryanrasmussen 5y ago

Ok well, the same thing could be said by any organization in the world regarding any dark pattern ascribed to them. As far as never ascribing, if a company is super big and rich and would find it beneficial if people give up trying to do something because of bad UX I think it's a reasonable assumption that the bad UX is an example of a dark pattern. Otherwise this helpful concept to describe actual things that companies do to tire out users and get them to relent in doing things the companies don't want done would have to disappear. TLDR: If what Amazon is doing here isn't a dark pattern, what is?

7373737373 5y ago

Even if this were the case, it'd still be customer time neglicience. This is one of the largest companies in the world

the_duke 5y ago

Is the ridiculously annoying process for ending your Prime subscription also just accidental, bad UX? It miraculously uses very similar patterns.

mirntyfirty 5y ago
True, and the ridiculously easy process to accidentally sign up for a subscription to each of your smallest of purchases.
- charcircuit 5y ago
  It makes sense that Amazon would dedicate resources to making the sign up processes easier because it actually makes them more money compared to making the cancelling easier. That would be a waste of time to work on.
  - ClumsyPilot 5y ago
    Do the excuses ever end? > It makes sence that Amazon would entirely forget to provide 'cancell subscribtion' button and will keep taking your money forever'

MaxGanzII 5y ago

> it’s just bad UX "Bad" I would say means you can still achieve your task. I was presented with over sixty download links, and not being an idiot or someone to be taken for a ride, I refused to go along with it, and that means the UI is not bad but failed. What's more, it OBVIOUSLY failed. There's no way a single person at Amazon could have genuinely sat there and thought, "yes, this, THIS is it, THIS is the right way to make this page", not, that is, if their goal was the user actually getting hold of their data.