If you run an established service or have a certain kind of userbase? Sure. For a startup with a consumer-focused mobile app? Maybe not. For them, not enough pe

If you run an established service or have a certain kind of userbase? Sure. For a startup with a consumer-focused mobile app? Maybe not. For them, not enough people liking your product to build a reputation is a "hair on fire" problem. In most shopping apps for example, most customers would never even know if the service had 12 hours of downtime per week. An extra step during the checkout sequence, however, and you'll never see them again if there's an alternative. Developers see interfaces and user flows as a place to expose controls so users can operate the software. To users, the interface is the software and bad interface = bad software. So it's super context dependent.