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As someone who does community management/marketing, I take claims like security issues very seriously. If someone at 4pm messaged such over Twitter to my startu
by tibbon 15y ago
As someone who does community management/marketing, I take claims like security issues very seriously. If someone at 4pm messaged such over Twitter to my startup, I'd call the CEO and all engineers immediately, regardless of the time. I don't think I'm a doorman there, but rather the first line of defense/listening.
- reinhardt 15y agoThe key word in your post is "startup". Most CSRs of AMEX have probably not even seen their CEO in person, let alone "call him immediately".
- phillmv 15y agoTheir bosses bosses' have never seen their CEOs. I bet you there's a good chance a CSR doesn't even know their CEO's name. I certainly didn't back when I worked at $IMMENSE_FINANCIAL_INSTITUTIONs