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Can someone from the company give an explanation as to why there is no pricing information available on the front page? Was there A/B testing done on whether t

by mdda 15y ago

Can someone from the company give an explanation as to why there is no pricing information available on the front page? Was there A/B testing done on whether to provide it? I'm asking, because the simple sign-up popup requires me to agree to the Refund Policy, which definitely hints that me paying money is part of the equation at some point.

jlm382 15y ago
We had pricing information show before the signup page, but we saw a 30-40% drop in our funnel. We'll probably add back the pricing page, but have it tucked away in case someone wants to find out without signing up.
- mdda 15y ago
  Thanks - excellent (and unexpected) info. Good luck surviving the paper receipt deluge.
- zackattack 15y ago
  Classic symptom of what Nassim Taleb call the "Fat Tony" problem. You deflected a 40% drop but your users aren't coming back to your service. Gosh. When I thought about using your service for my business, I was so disgusted with the disingenuity of not showing your prices on the homepage (I had to email support, who sounded annoyed -- and not at all apologetic -- to query the price points), I decided to not even give you guys a shot.
  - ramanujan 15y ago
    Well, they are incredibly cheap relative to the value they provide. They aren't yet NetSuite but $50/month is not going to break the bank (and that's for a deluxe plan). There are plenty of upscale restaurants and successful businesses (like Salesforce, Oracle, or even Google/Facebook) that don't front page the price.
fbuilesv 15y ago
This. No mention or link in any of the public facing pages (I think I've done everything but sign up) is something that I as a consumer will see as: "They're trying to hide it, they must be super expensive". I know my company would be willing to pay up to $50 monthly for something like this, but without having to give you my email address I don't see why I would want to deal with you. If your plan/plans are 50+ then I guess you did make a good choice after all :)

by mdda 15y ago

jlm382 15y ago

We had pricing information show before the signup page, but we saw a 30-40% drop in our funnel. We'll probably add back the pricing page, but have it tucked away in case someone wants to find out without signing up.

mdda 15y ago
Thanks - excellent (and unexpected) info. Good luck surviving the paper receipt deluge.
zackattack 15y ago
Classic symptom of what Nassim Taleb call the "Fat Tony" problem. You deflected a 40% drop but your users aren't coming back to your service. Gosh. When I thought about using your service for my business, I was so disgusted with the disingenuity of not showing your prices on the homepage (I had to email support, who sounded annoyed -- and not at all apologetic -- to query the price points), I decided to not even give you guys a shot.
- ramanujan 15y ago
  Well, they are incredibly cheap relative to the value they provide. They aren't yet NetSuite but $50/month is not going to break the bank (and that's for a deluxe plan). There are plenty of upscale restaurants and successful businesses (like Salesforce, Oracle, or even Google/Facebook) that don't front page the price.

fbuilesv 15y ago

This. No mention or link in any of the public facing pages (I think I've done everything but sign up) is something that I as a consumer will see as: "They're trying to hide it, they must be super expensive". I know my company would be willing to pay up to $50 monthly for something like this, but without having to give you my email address I don't see why I would want to deal with you. If your plan/plans are 50+ then I guess you did make a good choice after all :)