3 ms·
The other challenge in the public sector is that the "business" itself is so heterogeneous that the IT management tends to be siloed, while people in these silo
by AlanYx 5y ago
The other challenge in the public sector is that the "business" itself is so heterogeneous that the IT management tends to be siloed, while people in these siloed orgs need to work with people in other siloed orgs. You can't switch the whole government wholesale; you'll get some fraction of business units to adopt something else and hope other units will slowly switch too, but in the meantime, you've got people trying to share documents with some intricate set of track changes, comments or some other special feature across orgs using different tech, and the roundtripping with different software causes some of that to be messed up and then you've got an ongoing IT support problem and dissatisfied stakeholders.
- EnKopVand 5y agoI think the biggest issue will be finding an organisation that actually wants to replace Microsoft. I know there are a few examples of it happening, but one of the reasons Microsoft is so successful is because they actually sell a really nice product with some really good support. This isn’t true for you or me as private customers, but when I was working in an average sized Danish City our IT department had a direct line to Seattle, and not only would they sometimes change Office365 or Azure in ways that we suggested, they would call you every hour with updates during major incidents. Part of what Microsoft sells to enterprise organisations is the ability for IT management to tell their organisation that Microsoft is giving them personal hourly updates while outlook is down. As bad as bribes are, I don’t think they are going to move public opinion enough for politicians (or anyone else really) to push for alternatives. In fact, I doubt I’ll be reading about this outside of HN, as sad as that may be.