Of course it's about power. If the answer is "we can't recover your account by security policy", speaking to someone who believes you isn't going to help you (a

Of course it's about power. If the answer is "we can't recover your account by security policy", speaking to someone who believes you isn't going to help you (and in many cases, this is a good thing, as tricking account recover techs is something scammers are good at).