Are your product managers/owners involved in testing new features? They can play an important role here. Are you a SaaS practicing continuous delivery? Can cus

Are your product managers/owners involved in testing new features? They can play an important role here. Are you a SaaS practicing continuous delivery? Can customers report bugs rapidly? Can you fix them rapidly? If you can reduce the turn around time of fixing a bug to less than 1 hour, you can use your customers to QA. If so, you should not have a QA department. They only slow things down. Of course, this depends on the type of business you are in.