To me the benefit of a QA team comes from synthesis. If you are providing one service to a few groups you don't get that much out of having a dedicated team. Ho

To me the benefit of a QA team comes from synthesis. If you are providing one service to a few groups you don't get that much out of having a dedicated team. However, once you start having different people using your product in different ways it helps enormously to have a teams whose job is to be familiar with customer pain points and setups and warn you that your change is going to trigger problems.