I believe that this is a key aspect of data-driven leadership, and the Friday meeting that Google founders started and many other companies imitated: make it ea

I believe that this is a key aspect of data-driven leadership, and the Friday meeting that Google founders started and many other companies imitated: make it easier for employees to argue against decisions. No organisation is perfect, or even good, so any effort to make complaints louder, clearer, more structured is incredibly valuable. One grostesque example of where that chain of information is broken is how Customer service teams are isolated.