4 ms·
when the cost of a false negative is so damn high, you'd think they would know not to filter so aggressively
by leif 15y ago
when the cost of a false negative is so damn high, you'd think they would know not to filter so aggressively
- bnr 15y agoat some point, all the people dealing with the false positives will be costlier.
- stygianguest 15y agoSeriously? I won't take American Express anytime soon, I can tell you that. If this gets picked up in mainstream media, it is devastating.
- bdr 15y agoMore likely: people will be assured the problem is fixed, and then not care.
- leif 15y agoLet me rephrase: you'd hope they would know...
- mst 15y agoIf they didn't filter aggressively, that would mean that their more technical staff would be deluged with crap. And then quit. I was operations/development at an ISP once, had three layers of acceptably competent support techs between the customer and I and a serious reputation as a fire breathing dragon if a non-issue was escalated to me - but -still- regularly lost half my day dealing with escalated "urgent problems" that were neither.