> She either did not understand the implications of this or missed the email, and is of the age where she would not remember when exactly she had last paid whic

> She either did not understand the implications of this or missed the email, and is of the age where she would not remember when exactly she had last paid which bill. So without a paper bill to remind her, and her payment method being via the post office rather than the utility provider having billing details on record, she ended up not paying 3 months of bills and being cut off. That's so horribly absurd - have just left a utility company, we would send you paper notices leading up to shut-off regardless of paperless opt-in status. Having a customer without water was considered far worse than wasting a little extra litter in the grand-scheme.