> Defining monopolies by "has bad customer service" is certainly a unique and interesting take. That's the dumbest possible interpretation of what I said. Not

> Defining monopolies by "has bad customer service" is certainly a unique and interesting take. That's the dumbest possible interpretation of what I said. Not all monopolies have bad CR: see Amazon. But every single company I've had bad CR experiences with with, I would venture many people would agree, is a monopoly. Google, Utilities, Cell phones, Internet, etc. Any upstart company typically HAS to have good CR because keeping customers is valuable to them. Now this is anecdotal, and I'm not going to provide papers or scientific studies because I don't care enough about this conversation to do that, but where there's smoke there's fire, and I've seen this pattern repeated over and over in the past decade or so, and some one who cares more than me should look further into this.