Just like there are people that don't read books and that don't watch TV using a computer should not be a mandatory thing. "don't read" and "can't read" aren't

Just like there are people that don't read books and that don't watch TV using a computer should not be a mandatory thing. "don't read" and "can't read" aren't the same thing. Same for computers. A baseline ability to read is required to function in modern society. I'd argue the same is true for computers. That doesn't imply the user MUST use a computer or read books regularly on their own, only that they should be able to read or use a computer when life requires. All that said, I do agree that there should be alternatives to online forms for paying bills, etc.