SaaS is definitely hard to price but some trends are hostile. Recently, Netlify contacted us about our pricing and we had a call with them; because we had more

SaaS is definitely hard to price but some trends are hostile. Recently, Netlify contacted us about our pricing and we had a call with them; because we had more than 7 users, based on their new pricing structure we were consider "enterprise" to them, and our bill was going to go from ~$200/mo to $2500/mo (not a typo) very graciously "discounted" for a length of time to $1000/mo. Despite our low usage of resources and features that hadn't changed in a year, they suddenly wanted to charge us more than 10x a month, solely based on user count. If we dropped our user count below 7, we could still have the same pricing. It's absolutely absurd. Zapier has similarly unfriendly user pricing; one of our team needed a few basic simple zaps for a workflow and since it's business process, we needed someone to have access to it too for management. That means we now qualified for the "team plan" which jumps the cost from $0 for the free plan (which already offered more features than needed) to minimum of $299/mo, with a whole ton of resources and features we didn't need, just to have an extra user. For all that cloud pricing is difficult to predict, I'd much rather be charged by usage than arbitrary metrics like users (except where it makes sense).