I did get contacted by a Twitter account after venting there, but after DM'ing (160 characters?!) my request, they couldn't help me either. Really, why not jus

I did get contacted by a Twitter account after venting there, but after DM'ing (160 characters?!) my request, they couldn't help me either. Really, why not just provide an email address? If you have someone listening and responding at @KLM in any case, why not also accept emails instead of the crippled communication possible through Twitter?