5 ms·
"Load balancing" in a phone system is called "hunt groups". The 800 number is probably set to forward to their call center which is likely connected to some PB
by tenebrisalietum 5y ago
"Load balancing" in a phone system is called "hunt groups". The 800 number is probably set to forward to their call center which is likely connected to some PBX.
It's possible one of the "Incoming Call Routes" in the company's PBX is misconfigured.
Betting they may have stopped paying for a number to reduce costs but forgot to take it out of their system - so it's going to the number's new owner.