"This is Bill. His job is answer the phone, type in to the computer what people say to him and read back to them what the computer says in response. He is not p

"This is Bill. His job is answer the phone, type in to the computer what people say to him and read back to them what the computer says in response. He is not permitted to exercise any initiative and he's been told in no uncertain terms that he'll be fired if he tries."