Yes. We should push companies to have better customer service, including the ability to have a human look into things when needed. But don't think of it as a "

Yes. We should push companies to have better customer service, including the ability to have a human look into things when needed. But don't think of it as a "right." So many humans are stupid, uncaring or incompetent that it's equally possible to demand the right to speak (interact) with a computer.