Brick and mortar stores are becoming increasingly useless. The other day I tried to return a Verizon Home Internet modem that I initially signed up for online.

Brick and mortar stores are becoming increasingly useless. The other day I tried to return a Verizon Home Internet modem that I initially signed up for online. I was told after 20 minutes of waiting that they couldn’t process the return in-store and I’d have to contact online support to get a shipping label made. Keep in mind that I’ve already spent 4-6 hours with support at this point to try to get it to work. I’m sure it’s just some marketing tactic to increase the friction of returns.