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> I bet 99.99% of people who complain about not having a human to talk don't want to pay a single dollar for that human. Guaranteed. Would the people champion
by PragmaticPulp 5y ago
> I bet 99.99% of people who complain about not having a human to talk don't want to pay a single dollar for that human.
Guaranteed.
Would the people championing this idea be willing to pay $10/month for their Hacker News account because the company was obligated to provide real human support to everyone?
Or $10/month to GitHub just to be able to have a GitHub account?
Or if you plan to start a website or internet company, do you really want to have to put your personal phone number on the project to comply with such a law?
- rdtwo 5y agoProbably not but if we do pay the 10$ a month i want that support
- BizarroLand 5y agoWith all of the recent stories of people being locked out of their Google Accounts with no recourse, it would be great if Google offered one-time customer support for, say, $50 that would work with you to restore access to your accounts. They may not make money hand-over-fist but I bet there's enough need for the service that it would be self-supporting.
- sokoloff 5y agoIf there ever was a shortfall in a given quarter, maybe companies could now dial up the strictness on suspicious account suspensions?
- thfuran 5y agoAnd when they dial it up a bit too much and people start moving to some new platform in frustration, they can just use those service fees to buy that!
- withinboredom 5y agoI feel like this was solved decades ago with toll-numbers (vs. the 800-* toll-free numbers). Want to call? it costs $2.00 per minute.
- rmbyrro 5y agoI agree, just charge whoever needs the service. People won't pay premium for support as an insurance. When something go wrong, they'll happily pay.