"Right to speak to a human" seems tangental to the right you're actually asking for. It is just as possible to have a that human bound by a rigid set of polici

"Right to speak to a human" seems tangental to the right you're actually asking for. It is just as possible to have a that human bound by a rigid set of policies that makes them as frustrating or useless as getting automated or slow emails or interacting with a chatbot. Any business that has a call center of any scale already does this, especially if they are at all adversarial to their customers. (think cable companies) What it sounds like you're asking for is that you can talk to a human, explain your edge case, and get an exception to their general policy on the spot. That is much harder to regulate. If the government says there must be a "talk to a human" button, if the company doesn't want to have it, they will train these humans to just say no to everything. Nobody benefits from this arrangement.