Forcing all businesses to maintain a human for the potential of interaction would be extremely expensive for them and the costs for almost every service would i

Forcing all businesses to maintain a human for the potential of interaction would be extremely expensive for them and the costs for almost every service would increase. A lot of companies would probably just hire one person and make a labyrinthine phone tree to get to that one person. Other companies would outsource it to ruby, take your info, and simply not respond. If you want to talk to a human, file a claim in small claims court. If your problem is not big enough to file, stop using the service and look for a company that will support your needs. Don't make me pay for your poor choice.