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People cost money, yes. But when you're distributing that cost across thousands (or tens of thousands) of customers every year, those costs are a pittance. Sing
by falcolas 5y ago
People cost money, yes. But when you're distributing that cost across thousands (or tens of thousands) of customers every year, those costs are a pittance. Single digit dollars per year on the outside.
Not exactly a bank breaker for a vast majority of businesses.
- stevenhuang 5y ago> costs are a pittance That is completely dependent on the support burden at the margins of an additional customer. If your business is high-touch, your business won't scale. Which is perhaps the problem. Companies should not scale beyond what they ought to (when additional scaling hurts those at the margins).