I have to agree. When I got dead-ended on a ticket with my bank (Square/Block) I looked up numbers for their directors and called them. One seemed very empathet

I have to agree. When I got dead-ended on a ticket with my bank (Square/Block) I looked up numbers for their directors and called them. One seemed very empathetic and helpful. Then I got an email saying my bank account was terminated for contacting their staff outside the support system. LOL.