Very frustrating dealing with these systems, as it's known ahead of time that the experience is going to be a fruitless slog. Perhaps this increased friction is

Very frustrating dealing with these systems, as it's known ahead of time that the experience is going to be a fruitless slog. Perhaps this increased friction is by design, to reduce the incoming support call volume? Fortunately, for some of these systems, ignoring the menu and stating "Operator" over and over does lead to a human, when there appears to be no path through the menus to otherwise reach one. I've heard that cursing at the automated system also leads to a redirect to a human, too. The results of this are that delivery companies still occasionally "lose" my address and tell me it's invalid and cannot be reached, despite having previously done so numerous times! I have no way to get through to the proper resources to fix their system after over a year.