What about butler/concierge services that you pay to act as an intermediary to handle the small problems ? Or maybe even some personal assistant if you have mor

What about butler/concierge services that you pay to act as an intermediary to handle the small problems ? Or maybe even some personal assistant if you have more money (or Siri if you are poor). Companies often have solutions in search for problems, wouldn't it be a great way for them to get high-quality input to provide new services while filtering the miscommunications. Adding this intermediary could help reduce the friction to switch from an actor that refuses to do customer support or refuse to play the game, and would help shift the balance of power back to the consumer. Otherwise there is also the open-source/diy solution and reducing your dependencies on other, but until they have enough funding to be able to provide any services, there will always be some missing services.