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Putting out some simple numbers: Let’s say you have a million users and once a month, 1% of them need to speak with a human for 15 minutes. That’s 30k hours of
by bobro 5y ago
Putting out some simple numbers:
Let’s say you have a million users and once a month, 1% of them need to speak with a human for 15 minutes. That’s 30k hours of support per year, so like 15 full time employees just to be on the phone.
- mdrzn 5y agoIf a company has a million active users, they can afford 15 full time employees just to do customer support.