> Talking to people who are friendly but clueless is at least as frustrating for me as creating a ticket that doesn't go anywhere. Me too. I think that extra f

> Talking to people who are friendly but clueless is at least as frustrating for me as creating a ticket that doesn't go anywhere. Me too. I think that extra frustration is partially because I know it's not the fault of the person I'm speaking to that they've been put in that position, so I feel like I have to keep my irritation to myself, which I find hard when it's the third person I've spoken to and they've asked me to describe the issue all over again. At least with written text it's easier to look back over the notes.