I bought a sump pump, and called their number to ask some question. 30 seconds and one menu option later I was speaking with someone who clearly had a lot of te

I bought a sump pump, and called their number to ask some question. 30 seconds and one menu option later I was speaking with someone who clearly had a lot of technical knowledge of the sump pump. I was very pleasantly surprised since I am used to expect no human interaction and if I get a human on the call, it would be someone who can only provide "common sense" level of support. I wish this were the case for more companies.