I understand that companies get a lot of call volume around incredibly basic stuff, you can hear it in their menu design, but in the last ~10 calls I've made fo

I understand that companies get a lot of call volume around incredibly basic stuff, you can hear it in their menu design, but in the last ~10 calls I've made for support 1) I had to because the online ticket/chat option went nowhere and 2) the phone support was a several hour ordeal that usually went nowhere but in a few instances I got what I needed. I don't know what the solution is but it's unfortunate that the 95% who can't read their monthly statement have ruined the first 3 menu pages on phone systems and now no one wants to pay humans for the very real edge cases.