I agree and I've faced this situation as well and often wonder how do these companies accept operating in this manner. I personally run my business[1] with dire

I agree and I've faced this situation as well and often wonder how do these companies accept operating in this manner. I personally run my business[1] with direct contact with my customers because I don't want them to feel the frustration I felt in these situations. If they have a need, they can always reach me, directly. I do agree that there should be some form of easily searchable/browsable FAQ/Knowledgebase for the common issues, but the speak to a human should always be an option, an option that should not require endless steps to reach. If a company cannot provide a good service to the customers, that includes being reachable for concerns related to the business, they should just not be in the said business altogether. [1] https://www.ypson.com https://www.ypson.com