Often times, yes, but it still depends on the human. I've been in a situation before where an outsourced human decided the right course of action was to insult

Often times, yes, but it still depends on the human. I've been in a situation before where an outsourced human decided the right course of action was to insult me and scream at me for an open-ended question along the lines of "I need X, (how) can your company help me with that?", which they apparently perceived to be extremely stupid. Needless to say, I decided not to continue doing business with that company. I feel like even a robot could've handled that situation better (especially from the perspective of the company, me not getting an answer at all would've probably been the more favorable outcome).